Customer Experience Advisor

Rockwell Automation is the worlds largest company dedicated to industrial automation and information. We hire more than 23 000 employees in 80 countries. We have been on the market for 115 years, in Katowice for more than 20 and we are still developing on Silesian market.

Customer Experience Advisor
Miejsce pracy: Katowice
Nr ref.: CEA/10/2021

The Customer Experience Advisor is operational person within Tech Connect team, able to handle daily operational tasks and support the organization with achieving its KPI’s.

 

Job Description:

  • Creates new quotes and renewal quotes
  • Prepares technical support contracts “Tech Connect” in accordance with customers’ needs
  • Handles customer inquires
  • Handles phone calls from customers
  • Enters, verifies and monitors customer orders and contracts
  • Manages service tickets
  • Maintains customers’ software database
  • Assures the accuracy of data
  • Communicates with stakeholders
  • Solves problems proactively
  • Reports continuous improvement opportunities
  • Participates in projects

Skills:

  • Fluent in English - verbal and written
  • Another language will be an advantage
  • Customer focused providing best in class customer service
  • Strong analytical skills and detailed oriented
  • Time management, ability to prioritize and meet deadlines
  • Ability to multitask and work under pressure
  • Excellent communication skills, both written and verbal
  • Flexible and "can do" attitude to problem solving
  • Team player demonstrate ethical and positive behavior
  • Ability to work with different types of customer profiles, adapt to different level of audience when communicating whilst
  • Working with various departments in a multicultural organization
  • Good knowledge of Microsoft Office
  • Knowledge of SAP would be an advantage

Experience:

  • Experience in a customer service environment
  • Previous Shared Service Center experience is a plus
  • Bachelors degree

What we offer:

  • flexible schedule
  • creative environment
  • friendly atmosphere
  • professional trainings
  • annual bonus
  • global team
  • people centric
  • language courses
  • benefits package
  • cafeteria system
  • vacation & Christman bonus
  • life insurance
  • provate healtcare
  • lunch funds

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