Technical Service Support Specialist

Stanley Black & Decker is the largest tool manufacturer in the world (Fortune 500). Our industrial tool businesses build the tools that build your world. Our brands: Stanley, Black&Decker, DeWalt, Porter-Cable, Mac Tools, Facom, Usag, Bostitch.
Our website: http://kariera.sbdinc.pl/


For our Warsaw office, were currently looking for:

Technical Service Support Specialist
Miejsce pracy: Warszawa
Responsibilities:
  • Technical Customer Consulting (Dealer, Industry and Consumer)
  • Handling of Repairs and Quality-Claims
  • Handling of incoming phone calls
  • Taking care of Service Agents and Private Label Partners
  • Handling and Entering Customer Orders
  • Monitoring and Regulating Delivery Dates
  • Handling and Entering Credit Notes, Warranty and Return Orders
  • Communication with Customers in relation to warranty claims and orders
  • Handling Warranty Claims in relation to Customer Service
  • Rework of Service and Delivery Data
  • Sales Manager Support
  • Preparation of Reports
  • Execution of System Checks (Tool Commerce, 2helpU, Salesforce.com etc,)
Requirements:
  • Familiar in dealing with difficult Customers and Situations
  • Good Communication in Polish and English
  • Czech language or other CE language will be an advantage
  • Solution oriented
  • Familiar in working as a team member
  • Self-reliant and ready to take challenges
  • Values quality oriented solutions und standardized processes
  • Self-Motivated and willingness to take over responsibilities
  • Good Knowledge in SAP Transactions
  • Good Knowledge in Microsoft Office Applications
  • Good technical knowledge
  • Commercial or technical education
  • At least 2 years of experience with a service center (international Environment beneficial)
We offer:
  • Convenient localization near Rondo Daszyńskiego
  • Labor law contract
  • Work in an international company giving a good opportunity to develop professional and foreign language skills
  • Ambitious and motivating challenges
  • Flexible working hours; we can start work between 07:30 and 09:30
  • Internal trainings (Excel, project management, finance, accounting etc.)
  • Co-funding of additional benefits (medical care, Multibenefit or Edenred cards)

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