Osoba zatrudniona na tym stanowisku będzie odpowiedzialna za: obsługę pożyczkobiorcy po uruchomieniu pożyczki, prowadzenie dokumentacji pożyczkobiorcy od momentu przekazania jej przez Zespół Obsługi Klienta, monitoring zapisów umownych pożyczek, monitoring sytuacji...
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Collections Senior Specialist with Dutch
Collections Senior Specialist with Dutch
What duties will help you grow?
- Look for and gather key data and conducts a structured analysis.
- Be aware of the business context for the analyzed data and can draw insights and makes relevant recommendations with coaching"
- Understand the cost drivers of the services and supports effective usage of them in the service delivery
- Understand KPI measures and their impact on profitability
- Identifies and escalates out-of-scope requests
- Displays ability to proposes improvements to optimize and increase efficiency and effectiveness within the delivery
Recruitment process for this position and onboarding trainings are conducted online.
What do you need to start?
- Previous experience in Collections area
- Fluent Dutch skills
- Intermediate level of English (B1) as a minimum
- Attention to detail
- Common use of Microsoft Office Software Applications in particular Excel
- Good Customer Service skills and client-focus attitude
- Strong interpersonal skills and proactive approach
- Teamwork approach
What have we prepared for you?
Personal and professional development:
- Development programs, external courses, education & certificates co-funding
- NEXT platform with free access to Pluralsight, TED talks, Coursera materials, and virtual trainings: Excel, VBA, RPA, customer care and more.
Our legendary atmosphere:
- We dont have a rigid dress code, but what we do have are awesome communities (e. g OUTfront, Women@Capgemini, Foreigners Community) and world – changing initiatives like Grant Program. We are a big company with unique atmosphere – we make friendships, share important moments, and… simply like each other!
A lot of benefits:
- Private medical care, which can be extended by a package of dental services purchased on preferential terms.
- Private life insurance which can be extended by oncology package purchased on preferential terms.
- Referral bonuses for recommending your friends to Capgemini.
- Access to Inspiro Audiobooks & Nais (cinema tickets, Multisport and more).
- Offices in great locations, car leasing program, carpooling options and bicycle parking.
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