HAUPTAUFGABEN: Kommunikation mit Kunden per Telefon und E-Mail Beantwortung von Nutzeranfragen und -wünschen sowie Besprechung individueller Anliegen Bearbeitung laufender Fälle durch Dokumentation der Interaktionen im System Lösung von Kundenproblemen durch präzise und...
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Customer Advisor with Danish
Customer Advisor with Danish
Miejsce pracy: Warszawa, Wola
Zadania:
- Work 5 days a week on 8.5 hours shift (with 1 hour break). Schedule between Mon-Fri 7:00-19:00, Sat-Sun 9:00-18:00.
- Available to work from our office in Warsaw for the first 6-9 months. After this time hybrid work 50%. We offer relocation package for the people outside of Warsaw.
- Be the 1st point of contact for premium travel inquiries of customers.
- Advise partners on flights, products, online services, payment methods, membership programs etc.
- Help in purchasing airline tickets and handling different payment methods.
- Support customers with travel difficulties.
- Assist passengers via calls /chat and email.
- Foster enduring relationships with customers for building trust.
Wymagania:
- Fluent in written and spoken Danish (C1) and English (B2 level)
- Naturally helpful and collaborative spirit.
- Enthusiastic, patient, and open-minded.
- Active listener and able to communicate clearly and with ease.
- Sharp eye for accuracy and precision.
- Highly organized.
Oferujemy:
- Work for the largest, well-known Nordic 5-star airline - SAS.
- Equal opportunities for all, regardless of age, gender, and other factors. Everyone is held to the same standards of knowledge.
- Embrace an international and diverse work environment that broadens your horizons.
- Benefit from our investment in your growth through coaching and mentoring, enhancing your skills and potential.
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