Customer Service Associate (Polish market)

Entain is one of the world’s largest sports betting and gaming groups, operating both online and in the retail sector. With offices across five continents and licenses in more than 20 countries, we operate some of the most well-known and iconic brands in the industry with more than 250 years of combined history – names such as Ladbrokes, partypoker, bwin and Coral.

Customer Service Associate (Polish market)
Miejsce pracy: Warszawa
The role in a nutshell:


Bring your customer-first attitude to Totolotek, a part of Entain Group as a Customer Service representative.

The sheer pace and power of the live events and entertainment you will be part of has to be experienced to be believed. Play a vital role at the world’s largest sports betting and gaming company.

You will be in the thick of the action, making sure our customers enjoy an amazing entertainment experience, every day. 

Are you looking for a fantastic opportunity to develop your skills? Are you a flexible, driven and solution-oriented person with an open mindset? Are you a real people’s person with amazing customer service skills?

Seize the opportunity and find out more about us!

We are looking for real team players to be a part of Entain and provide professional support to our customers.


What you will be doing:
  • Handling customer inquiries via chat/e-mail/phone; including but not limited to product related (Sports, Games) as well as cashier related matters.
  • Assessing individual issues and taking proper action to ensure customer needs are met.
  • Working in coordination with other teams based at various locations that share similar goals.
  • Escalating system anomalies and general issues faced by customers to the relevant party.
  • Understanding Standard Operating Procedures and delivering service / quality standards to agreed level.
What we need from you:
  • Willingness and flexibility to work in shifts;
  • Polish language – native level;
  • English language skills to a business standard (C1 preferred)
  • Excellent written and verbal skills as well as high interpersonal skill level.
  • Calm manner and able to work under pressure and be confident in answering a wide range of customer enquiries.
  • Ability to perform well in a multi-task/cultural and ever-changing dynamic environment.
  • A flexible, creative, and driven personality.
  • General computer knowledge (MS Office, Internet).
  • Interest in Sports and Games, products would be a benefit, relevant training will be provided.


What we offer:
  • Great place to be
  • Awesome team of very knowledgeable & supportive colleagues
  • Private medical care
  • A permanent work contract of 40 hours
  • Strong focus on the personal and professional development, including in-house mentorship and e-learnings
  • A modern and dynamic working environment in Warsaw
Ready to get involved?

Bring your energy to Entain and you’ll be in the mix from the start.


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