Customer Support Specialist with Dutch in the retail industry

Customer Support Specialist with Dutch in the retail industry
Miejsce pracy: Szczecin
Zadania:
  • Deliver written customer support via email for the Dutch market. 
  • Investigate and resolve customer issues by reviewing past interactions and using internal tools. 
  • Process manual refunds and address GDPR-related complaints with care and accuracy. 
  • Ensure every customer interaction is professional, empathetic, and solution-focused. 
  • Work with multiple systems efficiently while maintaining a high level of precision. 
Wymagania:
  • Fluent Dutch (C1) and English (C1) – both written and spoken. 
  • Excellent communication skills and the ability to clearly explain solutions. 
  • Strong analytical and problem-solving mindset. 
  • Patience, empathy, and emotional resilience. 
  • Typing speed of 150+ keystrokes per minute and solid computer literacy. 
  • Availability for full-time on-site work in Szczecin. 
Oferujemy:
  • Employment based on a labor contract 
  • Salary: 10 800 PLN gross per month 
  • Engaging trainings 
  • Benefit package: private healthcare by LuxMed, MyBenefit with monthly budget, private life insurance, MultiSport, fruits on Wednesdays and occasionally Pizza Days 
  • Talent Development Program: a transparent career paths and promotions 
  • CNX Academy: with mentoring program 
  • CNX University: with unlimited online trainings available 
  • Refer a friend: bonus for recommending a friend up to 4000pln 
  • Amazing work culture: we celebrate cultural differences among us and have plenty of integration events onsite 
  • Modern office in the heart of Szczecin center 
Prosimy o dopisanie klauzuli: Wyrażam zgodę na przetwarzanie moich danych osobowych dla potrzeb niezbędnych w procesie rekrutacji.
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