Junior Collections Analyst

Elavon is a top 5 Acquiring bank in the European marketplace, providing businesses with one of the most secure, cost effective and comprehensive card payment processing services available today. We offer customers a suite of cross-border and multi-currency payment processing solutions designed to meet their individual needs. Elavon is wholly owned by US Bancorp, the fifth largest financial holding in the United States of America.

 

Our team is expanding!

Junior Collections Analyst
Warszawa

A leader in the payments industry, Elavon provides end-to-end payment processing solutions and services to more than one million merchants around the world. If you want to make a difference in your life, your community and your world, join us at Elavon. We know our company is only as strong as our people, and we are committed to your professional growth and success. Elavon is part of the U.S. Bank family, a diverse workplace, where we celebrate the individuality of each member of our global team.

 

Key responsibilities:
  • Reviewing customers` accounts in arrears in order to make best decision to cover a debt;
  • Contacting customers (inbound and outbound calls, e-mails) to help settle the payment and explain root cause of the outstanding balance to avoid default in payment in the future;
  • Showing customer-centric approach so as to create excellent customer service experience;
  • Supporting offline tasks to maintain proper workflow;
  • Displaying proactive approach to the daily tasks when it comes to process improvements, better collection methods, working faster and easier. 
Requirements:
  • Excellent, verbal and written, communication skills in Polish and English;
  • Readiness to work from 9 a.m. - 5 p.m. or 10 a.m. - 6 p.m.;
  • Proven commitment to high quality customer service;
  • Ability to handle difficult customer calls;
  • Positive attitude towards customers, colleagues, changes and challenges;
  • Accuracy and autonomy in action;
  • Good work organization and prioritization skills;
  • Good PC skills (MS Office);
  • Experience in debt collection or call centre will be an asset.
What we offer:
  • Full time position, employment agreement;
  • Excellent package including complex medical care, group insurance, Multisport card, language classes;
  • Highly professional, multicultural environment and high standards of work;
  • Professional trainings, opportunity to develop career path in organizational structures, support in career planning;
  • Work in a dynamic team with a supportive inclusive culture and strong values;
  • Interaction with Clients and Colleagues across the globe;
  • Good atmosphere at work and comfortable working environment;
  • Opportunity to participate in social and community projects.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

 

Benefits:

 

We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.

 

This is an Elavon posting. Elavon is a part of the U.S. Bank family.

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