Junior Consumer Service Agent (m/w/d)

We at Ravensburger are both a truly global company and a family. As a bunch full of different characters and personalities with heart and a passion for achieving our goals together, we offer a great range of entertainment for children and families. What drives us forward? A shared sense of purpose. Together we are working on creating something meaningful - pure fulfillment for your career!
Junior Consumer Service Agent (m/w/d)
Miejsce pracy: Wrocław
Nr ref.: 00512092
This is what we need you for:
  • As a Consumer Service Agent, you interact directly with external clients across various countries. You are expected to provide accurate, consistent, and high-quality responses to consumer inquiries
  • You continuously build and strengthen your skills across digital touchpoints such as CRM systems, chatbots, and email. You confidently manage a wide range of inquiries
  • You act as a Subject Matter Expert, resolving issues efficiently and accurately
  • You stay up to date on new product releases and brand developments. With a passionate, authentic “gamer-to-gamer” tone, you educate, support, and inspire our community
  • By actively working to reduce waiting times, you enhance the overall consumer experience, guided by KPIs such as Response Time and CSAT
This is what you can score highly with:
  • You bring a strong service mindset with clear, consumer‑first communication skills and a passion for delivering excellent support
  • You feel confident working with digital communication tools and enjoy handling a wide variety of consumer inquiries
  • A motivated "can-do" approach and passion for improvements characterizes you
  • You offer flexibility to extend your working hours occasionally to support peak-season needs
  • You are fluent in English (B2/C1 required), and ideally also have a fluent command of another European language(s)
Your Benefits:
  • Flexible working hours
    • Our flexible working hours and up to 40% remote work (role dependent) help you shape each day the way it works for your flow.
  • Your health comes first
    • Our health insurance has your back, so you can focus on the moments that make life meaningful.
  • Your impact matters
    • Depending on your role you will be entitled to participate in our company bonus scheme. Enjoy bonus opportunities that recognize what you bring to the table.
  • Fitness & Wellness
    • With our Multisport Pass, you mix gym, yoga or spa into your day – however it feels good. A little movement. A big impact.
The salary range for this position is 96,000.00 - 114,000.00 Złoty. Initially the contract will be initiated for 3 months, with the option for a permanent contract, when both sides agree. 
Prosimy o dopisanie klauzuli: Wyrażam zgodę na przetwarzanie moich danych osobowych dla potrzeb niezbędnych w procesie rekrutacji.
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