Members Support Agent with Swedish

In order to increase the support to our farmer owners (members), our dedicated Members Service & Operations team in Gdansk was created two years ago. The main responsibilities of a Farmer Support Specialist  is to provide timely and effective front-line and operational support to our 8000+ farmer owners in 7 European countries (Denmark, Sweden, Great Britain, Germany, Luxembourg, Belgium and The Netherlands).

• Split your time between front-office (direct farmer support) and back-office tasks such as CRM management, master data updates, and documentation.
• Provide assistance to farmers and teams across Europe, using your language skills to build strong relationships.
• Engage in meaningful interactions, ensuring high-quality support rather than high-volume call handling.
• Work on process improvements and collaborate closely with IT and cross-functional teams to enhance systems and workflows.
• Support sustainability initiatives, contributing to responsible farming practices.
• Gain exposure to projects and cross-functional initiatives, with the potential for more responsibility over time.

• Fluent in Swedish (minimum B2 level) with excellent communication skills.
• Hold at least a bachelors degree in a relevant field.
• Organized and detail-oriented, with strong self-motivation and the ability to manage complexity while effectively prioritizing tasks.
• Customer-focused, with a willingness to support farmers and handle their inquiries with a positive, can-do attitude.
• Adaptable communicator, capable of adjusting your style to suit different audiences.
• Proactive problem solver, able to identify and suggest process improvements.
• Experience with documentation is a plus.
• Background in customer service is a strong advantage.
• Familiarity with Salesforce is an additional benefit.

• International operating environment.
• Medical care & life insurance.
• Additional benefits like gym card, vouchers, travel points or cinema tickets, etc.
• Scandinavian working style & no dress code.
• Trainings with experts & professional induction & development programs.
• Financial support of your education.
• Relocation package.
• Referral program for employees.
• Employee Assistance Program (legal, psychological, health, financial consulting, etc.).
• Support for your healthy lifestyle (fruit day, facility for sportsmen, sport challenges and activities, Arla active teams / sport groups).
• Flexible working time and home office work possibility depending on business needs.
• Additional holiday depending on length of employment (up to 4 days).
• Fully paid 30 min. break.

• Modern office space with beautiful view and high standard furniture (i.e. adjustable desks).
• Spacious canteen, delicious coffee and tea available on every floor in special de-signed spots.
• Chill-out rooms with X-box, pool table, board games, football table and swing.