Location: Bucharest, Romania
Work from the office*
Shifts: 8.00 AM – 5.00 PM / 1.00 PM – 10.00 PM (rotational)
What we do:
At Cognizant, we are dedicated to helping the worlds leading companies build stronger businesses — helping them go from doing digital to being digital.
- Interact with users via email, phone, and chat,
- Represent as the point of contact with important and strategic users,
- Analyse and evaluate users’ specific account setups and previous interactions to recommend solutions to their questions that would best fit their needs,
- Meet and exceed personal targets in a fun and challenging team environment,
- Escalate complex user issues to internal teams and provide context to the reason for the escalation,
- Be able to deliver conclusions from data given to you (suggesting training needs based on previous ticket volume),
- Work to resolve user issues within the first contact, escalating only as needed due to access restrictions, tool limitations, or technical complexity,
- Identify opportunities to improve the user experience with better tooling or product fixes