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Regional Service Manager
TOMRA was founded in 1972 in Norway and is one of the leading providers of reverse vending automation for food and beverage retailers and an innovator in the field of circular economy and clean loop recycling. Through our reverse vending systems, we help protect the planet by minimizing plastic pollution and waste. Today, we operate in more than 80 markets worldwide and continue to grow by introducing deposit laws in various countries.
TOMRA Collection Poland is in the middle of the start-up phase and is growing fast.
This is the reason, we are looking for a full-time colleague, based in Warsaw, who can start asap as Regional Service Manager (North Poland) in a fast growing company with start-up flair.
Regional Service Manager
Location: Warszawa
As the Regional Service Manager, your responsibilities will include:
- Lead, coach, and develop a team of field service technicians, fostering a high-performing and motivated team environment.
- Ensure customer satisfaction by maintaining high standards of service quality and timely issue resolution.
- Drive operational excellence by monitoring KPIs, streamlining processes, and managing resources effectively.
- Collaborate with the broader service management team to implement and improve service strategies.
- Conduct regular visits to customers to maintain strong relationships and ensure service expectations are met.
- Ensure compliance with company policies and procedures, maintaining the highest safety and quality standards.
- Take part in various projects where your competence will contribute to the Business Unit’s results
Your profile:
- Proven experience in service management or a similar role, ideally with field service teams.
- Strong leadership and team management skills, with the ability to motivate and guide a team.
- Exceptional customer focus and communication skills, with the ability to build strong client relationships.
- Strong problem-solving and organizational skills, with a results-oriented mindset.
- Technical proficiency and understanding of service-related processes.
- A valid driver’s license and willingness to travel across the region.
- Ability to visit the Warsaw office once per week.
- Fluent in English and Polish.
Our benefits:
- An engaging role in a dynamic and supportive team.
- Competitive remuneration and benefits package.
- We provide laptop, mobile phone and a company car.
- You can expect an exceptionally good working atmosphere and a culture of mutual respect as well as a company that lives sustainability.
- Opportunities for professional development and growth within the company.
- Flat hierarchies and the open-door principle in a future-oriented company
- Regular employee satisfaction surveys and regular employee events.
- Option for private health insurance, co-financing sport card, benefit platform.
- E-Learning platform, employee referral program.
- "Leading the resource revolution" - together at TOMRA we are working to create a sustainable future - become part of it!
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