Responding to customer inquiries via phone, chat, and email, representing Volkswagen Group with professionalism and enthusiasm. Maintain clear and accurate documentation of customer interactions, resolutions, and follow-ups in the CRM system. Collaborate with colleagues to...
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Travel Advisor with Greek
Travel Advisor with Greek
Katowice
Your responsibilities:
- Engage with customers through various channels including phone, chat, and email, handling both inbound and outbound interactions
- Provide exceptional service by approaching each interaction with a proactive, patient, and understanding attitude, ensuring every customer feels heard and valued
- Handle sensitive customer information with professionalism and confidentiality, maintaining trust and security at all times
- Collaborate with a team of passionate professionals, always striving for excellence in delivering outstanding customer experiences
Our requirements:
- Greek language skills at C1 level and English at B2 level (both written and spoken) – youll be using Greek on a daily basis.
- A positive attitude with a genuine desire to help others and create an outstanding experience for customers
- Availability to work flexible hours, sometimes on weekends and local public holidays.
- A willingness to work from our modern, vibrant office located in the heart of Katowice, where youll be surrounded by a motivating environment and a supportive team.
What we offer:
- Stable full-time employment based on a contract with competitive benefits (including a benefits system (MyBenefit), private healthcare, and life insurance)
- A modern, dynamic office environment in the heart of Katowice, equipped with all the tools you need to succeed and grow
- Comprehensive training – we will provide you with fully paid, hands-on training to ensure you’re fully prepared for customer-facing interactions
- A supportive international team that values your contribution and encourages professional development at every step
- Endless opportunities for growth and career advancement – Whether youre looking to climb the career ladder or explore different roles within the company, we believe in promoting from within
- Team-building events to foster a collaborative work environment.
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